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Delivery Information

Where we deliver?
  • We offer a FREE delivery service in the United Kingdom Only.
  • We also deliver to all world wide destinations including Wales, Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles, Scottish Islands, Orkney and Shetland
Delivery services we provide

Royal Mail 2nd Class Signed for Services 3-5 day delivery
  • We dispatch all orders within 3-5 working days, except Bank Holidays, Christmas and New Year’s Day. Post Codes to outlying parts of UK mainland including Northern Ireland may take up to 3 -14 days.
Express next day delivery (Royal Mail Special Delivery)
  • For Express Delivery we recommend customers to Order before 2pm between Monday to Friday so we can dispatch the goods for next day delivery in good time. Saturday or Sunday order will be dispatched on the following Monday. These timings do not apply to Bank Holidays. It may take two working days to deliver to some postcodes and remote locations including Northern Ireland.
  • Next day delivery (Express Delivery) is only available if the product you're buying is available for next day delivery, however if the product isn’t available you will be notified by an email from us.

How are goods delivered?
  • All items are delivered directly to your door please be aware that all deliveries must be checked and signed and damage to packaging must be reported to Postman or Royal Mail.
What if I am not in to receive the delivery?
  • We strongly recommend customers, to notify us after placing an order if there is no one to sign and receive the delivery. We can then work with our customers with the delivery method. For security and Health or legal reasons certain deliveries must be signed by an adult, 18 years or over. If the for any reason the customer is not in then the postman will leave a Red Card with information on how to collect your goods from your local depot.    
  • Unfortunately we do not allow Collection Services - all goods are for delivery to home, work or other specified locations at the time of order.
What should I do if my delivery is delayed?
  • We try our very best to keep customers updated if any delays appear. Unfortunately, in some cases delays can happen which are often beyond our control. If this means your order cannot be delivered on the confirmed delivery dates, we will let you know as soon as we know of any delays.
How can I track my order?
  • Every customers order will have a Royal Mail tracking number which they can check using the Royal Mail website:
Who can sign for the delivery?
  • Anyone in the household aged of 18 or over may sign for deliveries from Dr Support
Can I order from an international Destination?
  • You can place an order from anywhere in the world

For further information please check our Terms and Conditions 

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